Last Updated: 2026-9-3

This Returns & Refund Policy describes how The Green Nutrition Limited (“layertee,” “we,” “us,” or “our”) handles returns, exchanges, and refunds for products purchased through layertee.com (the “Site”). This Policy is incorporated into and forms part of our Terms of Service.

By placing an order on the Site, you acknowledge that you have read, understood, and agree to this Returns & Refund Policy.

1. YOUR STATUTORY RIGHTS

1.1 Important Notice

Nothing in this Policy is intended to limit, exclude, or replace any non-waivable rights you may have under the consumer protection laws of your jurisdiction. If you are a consumer resident in a jurisdiction with mandatory consumer protection laws (including but not limited to the European Union, the United Kingdom, Australia, Canada, or Singapore), you may have statutory rights that are broader than the rights described in this Policy. In the event of any conflict between this Policy and your statutory rights, your statutory rights shall prevail.

1.2 Summary of Key Statutory Rights by Region

2. RETURN ELIGIBILITY

2.1 Change-of-Mind Returns (Voluntary Returns)

If you are not satisfied with your purchase for reasons unrelated to a defect or error on our part, you may request a return subject to the following conditions:

The following items are NOT eligible for change-of-mind returns:

• Products that have been opened, used, or consumed

• Products that cannot be returned for health, hygiene, or safety reasons (e.g., opened consumable goods, personal care items)

• Perishable goods

• Personalized, custom-made, or made-to-order items

• Digital content or digital services that have been delivered or accessed

• Gift cards

• Final sale or clearance items (where clearly marked at the time of purchase)

2.2 Defective, Damaged, or Incorrect Products

If your product arrives defective, damaged, or is not what you ordered, you are entitled to a remedy regardless of the change-of-mind return window. Please contact us at [email protected] as soon as possible with:

• Your order number

• Photos of the defective/damaged product and packaging

• A description of the issue

We will review your claim and, where appropriate, arrange one of the following remedies at no cost to you:

• Replacement of the defective or incorrect product

• Full refund to your original payment method

• Partial refund where a replacement is not available and the defect is minor

This remedy is provided in addition to, and does not replace, any statutory consumer guarantees or rights you may have.

3. HOW TO INITIATE A RETURN

3.1 Step-by-Step Process

To initiate a return, please follow these steps:

Step 1: Contact Us

Email us at [email protected] with the subject line “Return Request – [Your Order Number].” Include:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Photos (required for defective/damaged/incorrect items)

Step 2: Receive Authorization

Our team will review your request within 2-3 business days. If approved, we will provide you with:

• A Return Merchandise Authorization (RMA) number

• Return shipping instructions

• The return address

Step 3: Ship the Item(s) Back

Pack the item(s) securely in the original packaging (if possible). Include the RMA number clearly on or inside the package. Ship the item(s) to the address provided.

Step 4: Inspection and Processing

Once we receive your returned item(s), we will inspect them within 3-5 business days to verify they meet the eligibility conditions.

Step 5: Refund or Exchange

If approved, we will process your refund or send your replacement. You will receive a confirmation email once the refund has been issued.

3.2 Returns Without Prior Authorization

Returns sent without an RMA number may be refused or delayed. We are not responsible for items returned without proper authorization.

4. RETURN SHIPPING COSTS

4.1 Defective, Damaged, or Incorrect Items

If the return is due to our error (defective, damaged, or incorrect product), we will bear the cost of return shipping. We will provide you with a prepaid return label or reimburse you for reasonable return shipping costs upon receipt of a valid shipping receipt.

4.2 Change-of-Mind Returns

For change-of-mind returns, you are responsible for all return shipping costs. Return shipping costs are non-refundable.

4.3 International Returns

Customers are responsible for return shipping costs from their location to our designated return address. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Important: If you are returning an item from outside Hong Kong, please mark the package clearly as “Returned Goods” on customs documentation to avoid unnecessary duties or taxes. We are not responsible for any customs duties, taxes, or fees imposed on returned packages.

5. REFUNDS

5.1 Refund Method

Approved refunds will be issued to the original payment method used for the purchase, unless otherwise agreed.

5.2 Refund Timeline

Total estimated time from our receipt of the return to funds appearing in your account: 10–20 business days.

5.3 What Is Refunded

5.4 Partial Refunds

We reserve the right to issue a partial refund (or refuse a refund) in the following circumstances:

• Products that show signs of use, damage, or alteration after delivery

• Products returned without original packaging, tags, or accessories

• Products returned after the applicable return window

• Products that are not in resalable condition

Where a partial refund is issued, we will specify the reason and the amount deducted.

5.5 Free Shipping Threshold Adjustment

If your order qualified for free shipping (merchandise subtotal of USD $50 or more) and you return part of the order such that the remaining merchandise subtotal falls below USD $50, we reserve the right to deduct the applicable USD $5 shipping fee from your refund.

6. EXCHANGES

We currently do not offer direct exchanges. If you wish to exchange a product, please:

1. Return the original item following the process in Section 3, and

2. Place a new order for the desired item on the Site.

This ensures the fastest processing and avoids inventory issues.

7. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:

• Products that have been opened, used, or consumed (unless defective)

• Perishable goods

• Personalized or custom-made items

• Digital content or digital services that have been delivered or accessed

• Gift cards

• Final sale or clearance items (where marked as such at the time of purchase)

• Items returned after the applicable return window

This list does not apply to products that are defective, damaged, or incorrectly shipped.

8. LATE OR MISSING REFUNDS

If you have not received your refund within the timeframe stated in Section 5.2, please:

1. Check your bank account or credit card statement again

2. Contact your bank or credit card company (processing times can vary)

3. If you have completed these steps and still have not received your refund, contact us at [email protected]

9. CANCELLATIONS

9.1 Before Shipment

You may cancel your order at no cost if it has not yet been shipped. Please contact us at [email protected] as soon as possible. If your order has already been shipped, you must follow the return process in Section 3.

9.2 Statutory Cancellation Rights

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to cancel your order within 14 days of receiving the goods, without giving any reason . To exercise this right, please contact us at [email protected] before the 14-day period expires. You must then return the goods to us within 14 days of notifying us of your cancellation.

Exceptions: The statutory right of withdrawal does not apply to certain products, including sealed goods that have been opened for health or hygiene reasons, perishable goods, and digital content that has been delivered with your consent .

10. DAMAGED OR LOST SHIPMENTS

If your package arrives damaged or is lost in transit, please refer to our Shipping Policy for the claims process. Damage or loss during transit is handled separately from the returns process and does not require you to return the item.

11. GOVERNING LAW

This Policy shall be governed by the laws of Hong Kong. However, if you are a consumer resident in a jurisdiction with mandatory consumer protection laws, you are entitled to the protection of the mandatory provisions of the laws of your country of residence .

12. CHANGES TO THIS POLICY

We reserve the right to update or modify this Returns & Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after any such changes constitutes acceptance of the revised Policy. We encourage you to review this page periodically before placing an order.

13. CONTACT US

If you have any questions about this Returns & Refund Policy, please contact us at:

The Green Nutrition Limited
Email: [email protected]
Address: Unit D07, 8/F, Phase 2 Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Hong Kong