Last Updated: 2026-9-3

This Shipping Policy describes how The Green Nutrition Limited (“layertee,” “we,” “us,” or “our”) processes, ships, and delivers orders placed through layertee.com (the “Site”). This Shipping Policy is incorporated into and forms part of our Terms of Service.

By placing an order on the Site, you acknowledge that you have read, understood, and agree to this Shipping Policy.

1. SHIPPING DESTINATIONS

We currently ship to the following destinations:

We do not currently ship to other destinations. If your country is not listed above, you will not be able to complete checkout. We reserve the right to add, restrict, or discontinue shipping to any destination at any time without prior notice.

Note: We do not ship to P.O. boxes, APO/FPO/DPO addresses, or freight forwarding addresses in certain destinations. If your order is placed with an unsupported address type, we may contact you to arrange an alternative or cancel the order.

2. ORDER PROCESSING TIME

2.1 Processing Time

All orders are subject to a processing period of 1-2 business days (Monday–Friday, excluding public holidays in Hong Kong). Processing time begins after your payment has been authorized and verified, not from the date the order was placed.

2.2 Order Cut-Off Time

Orders placed before 2:00 PM Hong Kong Time (HKT) on a business day will begin processing the same day. Orders placed after this time, or on weekends or public holidays, will begin processing on the next business day.

2.3 Order Confirmation

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. Please allow up to 24–48 hours for tracking information to become active.

2.4 Order Changes and Cancellations

If you need to change or cancel your order, please contact us at support@layertee.com as soon as possible. We will make every effort to accommodate your request, but once an order has been shipped, it cannot be changed or cancelled. In that case, please refer to our Return Policy.

3. SHIPPING RATES

3.1 Free Shipping Threshold

We offer FREE standard shipping on all orders with a merchandise subtotal of USD $50 or more, shipped to any of the destinations listed in Section 1.

3.2 Flat Rate Shipping

Orders with a merchandise subtotal below USD $50 will be charged a flat shipping fee of USD $5.

3.3 Important Notes on Shipping Rates

• The free shipping threshold and flat rate are calculated based on the merchandise subtotal after discounts and before taxes, duties, and any other fees.

• Shipping fees are non-refundable unless the return is due to our error or a defective product.

• If your order qualifies for free shipping but is later partially returned and the remaining merchandise subtotal falls below USD $50, we reserve the right to deduct the applicable USD $5 shipping fee from your refund.

• Shipping rates are displayed at checkout before you complete your purchase. The rate shown at checkout is the applicable rate for your order.

4. ESTIMATED DELIVERY TIMES

Delivery times below are estimates only and are calculated from the date of shipment, not the date the order was placed. Actual delivery may vary due to customs processing, carrier delays, weather, or other factors beyond our control.

These are estimated timeframes only and are not guaranteed delivery dates. We are not liable for delays caused by carriers, customs authorities, or events beyond our reasonable control.

5. CUSTOMS, DUTIES, AND TAXES

5.1 Import Duties and Taxes

All orders shipped internationally may be subject to import duties, taxes, VAT, GST, customs clearance fees, and other charges levied by the destination country. These charges are NOT included in the product price or shipping fee and are the sole responsibility of the recipient (you).

5.2 Customs Declaration

We are required by law to declare the actual value of the goods on all customs documentation. We cannot mark orders as “gifts” or under-declare the value of goods.

5.3 Customs Delays and Seizures

Customs authorities may inspect, delay, or hold shipments. We are not responsible for:

• Delays caused by customs clearance procedures;

• Any additional charges imposed by customs authorities;

• Shipments seized, confiscated, or destroyed by customs authorities;

• Failure to pay customs duties or taxes resulting in the return or abandonment of the shipment.

If a shipment is returned to us due to your failure to pay customs duties or taxes, we may deduct the return shipping costs and any applicable fees from your refund, or refuse to issue a refund at our discretion.

5.4 Regional Notes

• United States: Import duties may apply depending on the value and nature of the goods.

• Canada: Orders may be subject to GST/HST and provincial taxes, as well as customs duties.

• United Kingdom: Orders may be subject to VAT and customs duties.

• Australia: Orders may be subject to GST and customs duties.

• Singapore: Orders may be subject to GST and customs duties.

For specific thresholds and rates, please consult your local customs authority.

6. ORDER TRACKING

Once your order has shipped, you will receive a tracking number via email. You can track your shipment using the link provided in the shipping confirmation email or through the carrier’s website.

If your tracking information has not updated within 5 business days of receiving your shipping confirmation, please contact us at support@layertee.com and we will investigate.

7. LOST, STOLEN, OR DAMAGED SHIPMENTS

7.1 Lost Shipments

If your tracking information shows that your package has been delivered but you have not received it, please:

1. Check with neighbors, building management, or your local post office;

2. Verify the shipping address provided at checkout;

3. Contact the carrier directly to file a claim;

4. Contact us at support@layertee.com within 7 days of the expected delivery date.

We will cooperate with the carrier’s investigation. If the carrier confirms the package was lost in transit, we will, at our discretion, reship the order or issue a refund.

7.2 Stolen Shipments

We are not responsible for packages that are stolen after delivery has been confirmed by the carrier. If you believe your package was stolen, please file a report with the carrier and local law enforcement, and contact us so we can assist where possible.

7.3 Damaged Shipments

If your package arrives damaged, please:

1. Take photos of the damaged packaging and product(s);

2. Retain all packaging materials and the damaged product(s);

3. Contact us at support@layertee.com within 7 days of delivery.

We will review your claim and, where appropriate, arrange a replacement or refund in accordance with our Return Policy.

8. INCORRECT OR INCOMPLETE ADDRESSES

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by you.

If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. You will be responsible for the cost of reshipping the order. If you choose not to have the order reshipped, we may issue a refund for the merchandise subtotal, minus the original shipping fee and any return shipping costs.

9. REFUSED PACKAGES

If you refuse delivery of a package without a valid reason (e.g., you simply change your mind), the package will be returned to us. In such cases, we may deduct the original shipping fee and any return shipping costs from your refund. If you refuse a package to avoid paying customs duties or taxes, we may refuse to issue a refund at our discretion.

10. FORCE MAJEURE

We are not liable for any delay or failure to deliver caused by events beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes, etc.);

• Pandemics or public health emergencies;

• War, terrorism, civil unrest, or government actions;

• Strikes, labor disputes, or carrier failures;

• Customs delays or regulatory changes;

• Severe weather conditions.

In such events, we will make reasonable efforts to inform you of the delay and to complete delivery as soon as practicable.

11. CHANGES TO THIS SHIPPING POLICY

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after any such changes constitutes acceptance of the revised policy. We encourage you to review this page periodically before placing an order.

12. CONTACT US

If you have any questions about this Shipping Policy or your shipment, please contact us at:

The Green Nutrition Limited
Email: support@layertee.com
Address: Unit D07, 8/F, Phase 2 Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Hong Kong